TeleCollection Officer

Job description

*To manage and cure accounts in the allocated delinquent bucket.
*Reviewing collections procedures and ensure action is taken to maximise prospects of full collection of arrears.
*Highlight and analyse repayment failures to identify ways of improving the collection process.
*Daily calling of customers whose accounts are one month in arrears.
*Manage all the accounts in your queue to ensure that losses are minimised and collection maximised by effective implementation of collection activities.
*Ensuring effective performance of collections against targets and matching activities to daily activity reports.Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.


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